Keeping clients' computers safe and profitable for over 25 years
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What do I do?
- Help clients think about and select the right hardware for their needs. This may include selling the computer(s) to them, but may only be researching and making recommendations for computers, printers and other business needs.
- Help clients select and setup the right software for their needs.
- Lock down their computers and maintain them so they remain safe while online and prepared for any emergency that might occur.
- Support my clients so they get the most out of their computers and software.
- Repair the computers if the unusual happens and the computer isn't working properly or did get a virus. This includes not only hardware repair, but also file recovery and malware removal.
Since I've been working in Portland of over 25 years, and have been active in the Oregon Computer Consultants' Association, I work with many other computer consultants who have expertise in a wide variety of areas. They are available to support my clients when we need work done that I don't have the expertise to do really well. I don't do what I'm not good at.
I always have a remote control program available to my clients so when they call me they can initiate the software and work with me remotely to resolve the issue. I will go onsite, but usually we can resolve the issue more quickly using my remote control software. My remote control program does not continue to run when I am done working. It opens no lines of exposure for my clients. They initiate the link, not me, and when we are done working together, all avenues to their computer are removed.